How to return items
Please read the following carefully & follow the instructions.
Please contact Costcuttersrus BEFORE making a return so that a determination can be made on whether to actually make a return or not.
If a return is agreed then;
The customer will be responsible for the costs of postage both outbound and inbound, as well as a restocking fee which will be deducted form any potential refund..
Returns must be in "as new" and unopened condition.
If your initial purchase consisted of 2 x bottles of Cataract Clear, then for each returned “as new” and unused bottle you will receive 50% of the actual product purchase cost. So 2 returned bottles in "as new" condition gives a 100% refund whereas only 1 returned bottle gives a 50% refund. If you purchased 4 bottles this would be 25% per bottle etc
A refund will only be processed after we have received a return and inspected the bottle/s.
Returns MUST be made using tracked shipping to be certain they have been received by us at Costcuttersrus. The return address is;
Alpaca Parcel Ltd
208-210 Park View
IMPORTANT NOTE for customers making a return from outside of the United Kingdom
Do NOT attach any value to the return package!!!
Clearly mark it as "personal belongings", otherwise the United Kingdom Customs & Excise department may try to charge duties on the actual or perceived value of the package, as well as the cost of return shipping, believe it or not. These costs are 20% VAT & 6% taxes. Should these duties be raised, the Royal Mail postal system will also raise an £8 handling charge. These costs are excessive & will need to be deducted from any refund which we do not want to happen so please return the product as explained above.
Refund. Costcuttersrus will of course have to check the returned items . Any refund is subject to the outcome of this check.