All orders received by 1pm, Monday to Friday are processed the same day.
Orders received after 1pm Monday to Friday are processed the next working day.
Orders received Saturday or Sunday are processed by the end of the next working day, as are orders received on public holidays.
Anyone ordering from a none EU country, please read the information here on taxes and duties.
PLEASE NOTE* Orders to all countries with the exception of orders to Canada and the USA are shipped from the UK.
Orders to be shipped within the UK
These are sent by First Class post to usually arrive within 1 to 2 business days
Orders to countries outside the UK with the exception of Canada and the USA
These orders are shipped using tracked and/or signed for shipping because this service is so much faster and secure than standard post.
Costcuttersrus are subsidising the actual cost of such services to help keep customers costs as low as possible while giving them the fastest and safest shipping option available.
Average delivery times in business days to countries outside the UK. (Excluding Canada and the USA - please see below)
To countries in Europe, 4 to 6.
To all other countries, excluding Canada and the USA - 7 to 10 working days on average but these time frames can differ, dependent upon the efficiency of the receiving country, where occassionally they can take up to 14 working days.
Shipping to Canada and the USA
Orders for Canada and the USA are shipped by our order fulfilment company based in Pennsylvania in the USA. Every order is shipped using tracked shipping with the courier DHL who then, for orders to Canada, pass the shipped order to the most local Canada Post office closest to the delivery address, or in the case of deliveries to the USA, to the most local USPS post office, for final delivery. This means that orders are delivered faster and cost the customer less for shipping than would be the case if they were still shipped from the UK.
Canada customers PLEASE NOTE** Orders shipped from the USA to Canada must pass through Canada Customs. This is normally just a simple formality BUT every now and then - we do not know why - Canada Customs will delay a customers order. The fact is that over 98% of our orders to Canada get there without such a delay by Canada Customs and the few that are delayed do actually get released by Canada Customs for final delivery, so we are clearly doing nothing wrong and these occasional delays are down to the way Canada Customs works! We have learned that there is nothing we can do about it other than wait - in anger and frustration - along with the customer concerned.
In the rare event that a customers package cannot be be delivered due to an incorrect address being supplied by the customer, the customer will be responsible for any postal costs incurred by Costcuttersrus.