Costcuttersrus fully support all of our fabulous products.
If your product arrives in a damaged or otherwise unfit condition you will need to return the product in order to receive a full refund.
Please be aware. Costcuttersrus will not accept any claim for any reason if the claim is made more than 30 days after the product has been delivered. This 30 day period allows more than enough time to ensure there are absolutely no problems with the product and to make a claim if there are.
Please note. With the exception of the bottles containing ear drops, the bottles used by Costcuttersrus have a tamper evident cap. The cap itself is connected in 4 places to a collar that sits on the shoulder of the bottle. When you receive your order, you can look to see if the cap is still connected to the collar in all 4 places to check that it has not been tampered with since it was sealed in the delivery envelope and dispatched to you. If the cap is still connected in all 4 places then the bottle cap has not been tampered with in transit.
When you first open a bottle, IDEALLY, the 4 connections on the collar should all break away from the cap and once the cap has been unscrewed, the collar should remain seated on the shoulder of the bottle. HOWEVER - occasionally the collar does not separate from the cap completely. This DOES NOT MEAN the bottle cap is defective or that the cap has been tampered with before you opened it.
If you still believe your product should be returned then please follow the "Return Instructions" here.
Does the money back guarantee cover the effectiveness of the product Cataract Clear?
No. In all honesty, Costcuttersrus cannot provide a definite answer as to when you can expect to achieve results using Cataract Clear Ultra or XTRAMAX unfortunately, (even though we are aware that some other suppliers of similar eye drops do, wrongly in our opinion) as it depends upon numerous factors such as how old the cataracts are, how well established and how large they are, how old the person/pet with the cataracts is, their general health etc etc
This means it is impossible to estimate how many bottles of Cataract Clear Ultra or XTRAMAX you will need to purchase in total or how long it will take to achieve the results you desire.
The fact is that some people/pets get results quickly, some might take several months and some take longer, but in our opinion and reinforced by customer feedback, the greater the percentage of the active ingredient in the eye drops - a dipeptide called N-Acetyl-Carnosine (N.A.C) - the quicker results will be achieved, which is why Cataract Clear 2% NAC Ultra contains TWICE AS MUCH and Cataract Clear 4% NAC XTRAMAX contains over FOUR TIMES as much N.A.C than most other N.A.C based eye drops.
Unlike taking an aspirin for a headache which then goes in a hour or so or anti biotics for an infection that goes after a few days, consistent use of Cataract Clear is the key. Please bear in mind you are trying to tackle an issue from "the outside" of the eye which then has to penetrate the cornea of the eye, make it's way to the lens of the eye and then break down the cataract material. IT WORKS, but, in some cases, it can take a little time, so persistence is key.